Frequently Asked Questions (FAQ)

Your Guide to Hiring with Confidence

GENERAL

• Q: What does your company do?

A: We provide reliable and affordable plant and equipment hire for construction, earthmoving, landscaping, and farming projects. Whether you need a mini excavator for a weekend job or a full fleet for long-term hire, we've got you covered.

• Q: Who can hire from you?

A: Anyone! We supply to licensed contractors, businesses, and DIY homeowners. You just need to meet our identification and insurance requirements.

• Q: Where are you located?

A: We are based in Gisborne, Victoria and we serve surrounding areas. Delivery is available—just ask us for a quote. We will charge you this after you’ve confirmed your booking.

EQUIPMENT & AVAILABILITY

• Q: What types of machines do you hire out?

A: We currently offer a wide range of plant and equipment, and are expanding each week, including:

- CAT Excavators (1.6T–1.8T) with attachments

- Tip Truck – FUSO 615 City Cab (car license required)

- Loaders

- Trailers

​- 6x4 Cage Trailer

​- 8x5 Trandem Plant Trailer with Ramps

​- 8x5 Tandem Trailer

- Compaction Equipment

- Pressure Washers

- Chainsaws

- Lawn mowers (Ride on and Hand)

- Portable Toilets (towable)

 If there is anything specific you require, please let us know and we will source it for you.

• Q: Is your equipment well-maintained?

A: Absolutely. All our machines are regularly serviced and safety-checked before each hire.

• Q: Can I inspect the equipment before hiring?

A: Yes, inspections are welcome during business hours. Contact us to arrange a time.

BOOKING & HIRE

• Q: How do I book a machine?

A: You can book:

- Online via our website www.bsehire.com.au​

- Email at [email protected]

- Phone 0421 723 817

Q: Is there a minimum hire period?

A: Yes. Most items have a minimum hire of 1 full day, depending on the equipment.

• Q: What do I need to provide to hire?

A:

- Valid photo ID (e.g. driver’s licence), send this through to us once your booking has been confirmed 

- Relevant licence/ticket for certain equipment (if applicable)

DELIVERY & PICK-UP

• Q: Can you deliver the equipment?

A: Yes, we offer delivery and pickup services. Charges vary based on distance and equipment size from Gisborne, Victoria

• Q: Can I pick up the equipment myself?

A: Yes, provided your vehicle and trailer meet safe transport requirements.

INSURANCE & RESPONSIBILITY

• Q: Am I responsible for damage or theft?

A: Yes. Once the equipment leaves our yard, it is your responsibility until returned. We recommend checking with your insurance provider about cover for hired equipment.

• Q: Do you offer insurance options?

A: We can assist with damage waiver options—just ask our team for details.

OPERATING THE MACHINERY

• Q: Do I need a licence to operate the equipment?

A: Some equipment may require an appropriate licence or competency. We’re happy to advise based on what you’re hiring.

• Q: Can you show me how to use the machine?

A: Yes. We provide basic operating instructions and safety briefings with every hire.

PAYMENT & RETURNS

• Q: What payment methods do you accept?

A: We accept EFT, credit/debit card, and approved business accounts.

• Q: What if I return the equipment late?

A: Late returns may incur additional charges. If you need more time, contact us as early as possible.

• Q: What if the equipment breaks down?

A: Call us immediately. We offer phone support and will dispatch a technician or replacement where possible.

• FUEL & CLEANING
Q: Do I need to return the equipment clean and fueled?

A: We request that all hired equipment be returned with a full tank of fuel and in a reasonably clean condition. Failure to refuel the equipment will result in a refueling charge at the rate of $3.00 / litre. If the equipment is returned in an excessively dirty condition, a cleaning fee will also be applied at the Owner’s discretion.

STILL HAVE QUESTIONS?

• Q: 

A: Feel free to reach out via email – [email protected]  Our friendly team is here to help!

BSE Group Pty Ltd ATF BSE Group Unit Trust 

T/AS BSE Hire ABN: 28 409 129 412

www.bsehire.com.au

Gisborne, Victoria